Terms and Conditions

Brand in Hand White Logo

Brand In Hand Ltd


Units 1-2 Warrior Court, Mumby Road, Gosport, Hampshire, United Kingdom, PO12 1BS

Company Reg No: 09509435

Tel: 0333 305 5114 Email: admin@brandinhand.partners




This Brand in Hand "on the go" mobile application software ("App") is managed by Brand in hand Limited. Brand in Hand ("We") may from time to time need to make some changes to the information contained and the services available on the App in order to reflect changes in law, changes to the services available or enhance the features of the App. We reserve the right to make such changes without giving prior notice to you.


We accept no liability for any defects or failures of the App or for any damage or loss suffered, whether directly or indirectly, by you as result of your use of the App. We cannot guarantee that use of the App will be free from any virus or other defect or that it will be free from interruption. The App is provided on an "as is" basis and you use it at your own risk.


The App may contain links to third party websites over which We have no control. We make no representations as to the safety, accuracy or reliability of such websites and you use these at your own risk.




Brand in Hand Limited trading as Brand in Hand ("We") are committed to protecting and respecting your privacy.




This policy applies to your use of the Brand in Hand "on the go" mobile application software ("App") once you have downloaded a copy of the App onto your mobile telephone or internet enabled device ("Device"). This policy sets out the basis on which any personal data We collect from you, or that you provide to us, will be

processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how We will treat it.


For the purpose of the Data Protection Act 1998, the data controller is:
Brand in Hand Limited of Units 1-2 Warrior Court, 9-11 Mumby Road, Gosport, Hampshire, PO12 1BS.




The Symbol group or Wholesaler of which you are a part of ("Wholesaler Group") has provided us with the following details about you:

• Store details including your store customer number and address; and

• Store owner personal details including name, telephone number and email address if you provided this to them.

• You can only access the app with the Retailer Customer Number that your wholesaler allocated to you when you joined the group.

• You can only access the app if you remain a customer of the wholesaler that you joined and the app can only be used for this wholesaler

• You cannot use this app across more than one wholesaler

• If you leave the wholesaler by which you have used the app to place orders you will need to re-register to be able to use the app with your new wholesaler

Brand In Hand Ltd

Units 1-2 Warrior Court, Mumby Road, Gosport, Hampshire, United Kingdom, PO12 1BS

Company Reg No: 09509435

Tel: 0333 305 5114 Email: admin@brandinhand.partners




We will collect and process the following data about you:

• Information you give us: This is information you give us about you by filling in forms on the App, or by corresponding with us (for example, by e-mail or telephone). It includes information you provide when you register and confirm your details within the App, download or register the App, search for the App, or enter a competition, promotion or survey, and when you report a problem with the App. If you contact us, We will keep a record of that correspondence. The information you give us may include your name, address, e-mail address and phone number, the Device's phone number, age, username, password and other registration information, including store details.

• Information We collect about you and your device: Each time you visit the App We will automatically collect the following information: technical information,
including the type of mobile device you use, a unique device identifier (which is your unique store number), your mobile operating system, and the type of mobile browser you use.


• Information We receive from other sources: We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, and search information providers). We will notify you when We receive information about you from them and the purposes for which We intend to use that information.




We use the data which We obtain about you for the purposes of submitting an order placed by you on the App to the Wholesaler Group in order to process your order and facilitate delivery of the order items to you.




We will disclose the data We collect from you:


• to the Wholesaler Group, which shall include details of the orders placed on the App by you using your unique store number; and

• to other third parties which the Wholesaler Group engages to develop its business. We will disclose to each manufacturer of the products which can be ordered via the App the aggregate number of units ordered and the value for each product manufactured by them which are available to be ordered on the App. We will not disclose any personal or store specific data to such persons, only the total number of products ordered and value by all users of the App.


You agree that We have the right to disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.


We will disclose your personal information to third parties:


• In the event that We sell or buy any business or assets, in which case We will disclose your personal data to the prospective seller or buyer of such business or assets. Brand In Hand Ltd Units 1-2 Warrior Court, Mumby Road, Gosport, Hampshire, United Kingdom, PO12 1BS. Company Reg No: 09509435


Tel: 0333 305 5114 Email: admin@brandinhand.partners


• If Brand in Hand or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.


• If We are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request.




All information you provide to us is stored on our secure servers. Where We have given you (or where you have chosen) a password that enables you to access certain parts of the App, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although We will do our best to protect your personal data, We cannot guarantee the security of your data transmitted to us; any transmission is at your own risk. Once We have received your information, We will use strict procedures and security features to try to prevent unauthorised access.




You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if We intend to use your data for such purposes or if We intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms We use to collect your data. You can also exercise the right at any time by contacting us at admin@brandinhand.partners


The App may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies and that We do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.




The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with that Act. Any access request will be subject to a fee of £10.00 to meet our costs in providing you with details of the information We hold about you.




Any changes We may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you when you next start the App. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the App.


Brand In Hand Ltd

Units 1-2 Warrior Court, Mumby Road, Gosport, Hampshire, United Kingdom, PO12 1BS

Company Reg No: 09509435

Tel: 0333 305 5114 Email: admin@brandinhand.partners




Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:
Brand in Hand Limited Units 1-2 Warrior Court, 9-11 Mumby Road, Gosport, Hampshire, PO12 1BS.


Brand in Hand Red Logo

© Copyright 2018 Brand in Hand

Like what you see then share it: